Frequently Asked Questions
Most frequent questions and answers
- The cost is determined by the greater of the actual or volumetric weight.
- Use the formula: Volume (CBM)×167\text{Volume (CBM)} \times 167Volume (CBM)×167
Essential documents include the Air Waybill (AWB), Commercial Invoice, Packing List, and any specific documents required by customs.
Use the AWB number to track your shipment online for real-time updates.
Contact Hong Ocean immediately to assist in filing a claim with the insurance provider.
Yes, we have the expertise to manage hazardous goods in compliance with international regulations.